Please note IObit/IOsoft offers automatic renewals to their customers, so you might locate one of the following statements on your Paypal or Credit Card statement:

  •     IOSoft Online Shop      
  •     IObit Online Shop 

If you do not recognize this charge, we will be happy to assist you, in order to do so please provide us with the order or customer number which was send to you by e-mail.

If you haven´t received an e-mail, please supply us with the first 6 and last 4 digits of the credit card number used for the purchase, or with the Payment ID if the purchase was made via PayPal.

If needed please let us know if you would like us to cancel your order and deactivate the automatic renewal process for you.

You can get in touch with us by using the feature "New support ticket" on this page or by sending an email to